I. Refund Policy
StoryJumper physical books are custom manufactured for you. After you order a physical book, we generate a digital proof that you must review and approve before we can proceed with your order. If you find errors in the digital proof, we give you the opportunity to repeatedly modify the book and then we'll generate an updated digital proof for you to review. You should only approve your digital proof when it looks perfect to you. The physical book that you receive should look like the approved digital proof.
Therefore, refunds are only allowed if the physical book is damaged when it is delivered to you or is significantly different than the digital proof that you approved. If you approve a digital proof that contains errors (e.g. cut off text, misspellings, etc...), then your order does not qualify for a refund or free reprint.
II. Cancellation Policy
As described in the Refund Policy above, after you order a physical book, we generate a digital proof that you must review and approve before we can proceed with your order. If you find errors in the digital proof, we give you the opportunity to repeatedly modify the book and then we'll generate an updated digital proof for you to review. You don't need to reorder your book. You should only approve your digital proof when it looks perfect to you.
Therefore, cancellations are only allowed before you approve your digital proof. Once you approve your digital proof, your order is final and cannot be cancelled.
